Privacy Policy

1. About this policy

This Privacy Policy, including its account-deletion provisions, explains how Kalaras Art Innovations (OPC) Private Limited (“Alekhyam Arts Academy”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you use www.alekhyam.com, the Alekhyam Arts mobile application (the “App”), our courses, enrollments, and related educational and support services (together, the “Services”).

Alekhyam Arts Academy is operated by Kalaras Art Innovations (OPC) Private Limited, based in Delhi, India.

2. Information we collect

Depending on how you interact with the Services, we may collect:

• Your name, email address, and phone number
• Account and login information
• Course enrollment, access, learning, and progress information
• Information you provide in support requests or other communications
• Transaction-related records, such as order details, amounts, payment status, receipts, and provider-generated transaction identifiers

Personal information may be provided by you, generated when you use the Services, or received from service providers where necessary to provide the Services you request.

3. Technical information, cookies, and similar technologies

When you use our website or App, we and our service providers may automatically receive technical and usage information such as device type, operating system, application version, browser information, internet protocol address, device or account identifiers, language, network and connection information, usage statistics, course activity, and crash or diagnostic information. We use this information to operate, secure, troubleshoot, understand, and improve the Services.

Our website may use cookies, and our website or App may use similar technologies such as software development kits or tags, to maintain sessions, remember preferences, support functionality and security, understand usage, measure service performance, and support analytics or advertising attribution. You may configure your browser to refuse or restrict cookies, although some website features may not function properly as a result. Browser settings do not control every technology used by mobile applications.

4. How we use information

We may use collected information to:

• Create and manage accounts, enrollments, and course access
• Provide lessons, educational content, learner support, and related services
• Process payments and maintain transaction records
• Send course-access information, account notifications, important service updates, and responses to inquiries
• Issue certificates and other course-completion records in the correct name
• Understand usage, troubleshoot problems, and improve our website, App, educational content, and user experience
• Detect and prevent unauthorized access, fraud, misuse, and other security issues
• Comply with applicable laws, regulations, legal processes, and legitimate requests from authorities

5. Payments

Payments are processed through third-party payment providers, such as Razorpay or PayPal, or another provider made available at checkout. When a third-party provider handles a payment, Alekhyam Arts Academy does not intentionally collect or store complete card numbers, security codes, online-banking credentials, or other complete payment credentials on its own servers. Those details are handled by the applicable provider according to its privacy and security practices.

We may receive and retain transaction-related records, such as order details, amounts, payment status, receipts, and provider-generated transaction identifiers, for enrollment, support, accounting, tax, and legal purposes. You may contact us to ask whether another payment method is available.

6. Service providers and data sharing

We do not sell or rent your personal information for third-party marketing.

We may share personal information with, or provide access to it for, service providers where reasonably necessary to operate and support the Services, process transactions, send service-related communications, maintain security, measure performance, or comply with law. These providers may include:

• Learning-platform and technology providers, including Knorish, which supports account access, course delivery, progress records, and operation of the App and processes learner information under its own privacy notice
• Payment processors and other transaction-service providers
• Hosting, security, analytics, advertising-measurement, communication, and support providers

Depending on their role, service providers may process information on our behalf or under their own applicable privacy policies and responsibilities. We seek to limit disclosures to information reasonably necessary for the relevant service, and we require third parties receiving user data from us to provide the same or equivalent protection described in this Policy and required by applicable law.

We may also disclose information where required by law, legal process, or a legitimate governmental request, or where reasonably necessary to protect our rights, users, property, or security.

7. How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. The Services use encrypted transmission for personal information sent over public networks.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts and learning records, provide support, process and document transactions, maintain security, and comply with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, we take reasonable steps to delete, irreversibly anonymize, or securely dispose of it, subject to applicable retention requirements, backup cycles, and technical limitations.

9. Account deletion

If you have created an account, you may request deletion of your account and associated personal data.

How to request deletion

Send an email from the address associated with your account to [email protected] with the subject “Account Deletion Request – Alekhyam Arts Academy”.

For security, we may verify your identity before processing the request. Once the request has been verified, we will take reasonable steps to delete the account and associated personal information from active systems, subject to the limited retention circumstances described below.

Deleting an account may permanently remove access to enrolled courses, learning records, certificates, and other Services associated with the account.

Certain information may be retained where required or permitted by law, including financial, tax, accounting, regulatory, fraud-prevention, dispute-resolution, or security records. Information retained for these reasons will be used only for the applicable retention purpose.

10. Your privacy rights and choices

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction or updating of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where applicable
• Opt out of promotional communications

To exercise an applicable right or raise a privacy concern, contact us using the details below.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, data practices, or legal requirements. An updated version will be posted on this page with a revised effective date.

12. Contact information

If you have questions about this Privacy Policy, your account, or your personal information, contact:

Alekhyam Arts Academy
Operated by Kalaras Art Innovations (OPC) Private Limited
Delhi, India
Email: [email protected]
Website: www.alekhyam.com